13 Meadow Walk



AB42 4AE

United Kingdom

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I've received my order and found that I have the wrong sizes - what do I do?

Although PomPrint Designs is not actually a retail outlet and therefore does not carry stock to buy 'off the shelf', in some instances we are able to extend services that a shop would normally provide.

Such an instance is in the supply of school uniforms, where we find ourselves in a position to be able to accept returns due to the nature and demand for the product that we have embroidered or printed.

If you have recently (within 2 weeks) taken delivery of an order that you have placed in our on-line shop, and you find that you have ordered the wrong sizes, here is what you need to do:-

  1. Send an email to schools@pomprint.co.uk with your order number clearly showing on it and a description of the items that you wish to return.
  2. Upon receipt of an agreement from ourselves, send us the goods in "as-new" condition with a note showing the original order number.
  3. Once the items have been returned and accepted by ourselves, we will refund the value of the goods using the method by which you originally paid for them (Credit card or PayPal)
In order to get replacements of the correct size, you just place the order on line in the same way as you placed the previous order only, this time, stating the correct sizes please.