Some customers have reported that they are having difficulties adding items to the shopping basket in our on-line shop.
Although I have not had this confirmed, there would appear to an issue with the Internet Explorer browser on the PC. I have not had any issues of a similar nature reported for other browsers, or on tablets or phones.
Although PomPrint Designs is not actually a retail outlet and therefore does not carry stock to buy 'off the shelf', in some instances we are able to extend services that a shop would normally provide.
Such an instance is in the supply of school uniforms, where we find ourselves in a position to be able to accept returns due to the nature and demand for the product that we have embroidered or printed.
If you have recently (within 2 weeks) taken delivery of an order that you have placed in our on-line shop, and you find that you have ordered the wrong sizes, here is what you need to do:-
Send an email to firstname.lastname@example.org with your order number clearly showing on it and a description of the items that you wish to return.
Upon receipt of an agreement from ourselves, send us the goods in "as-new" condition with a note showing the original order number.
Once the items have been returned and accepted by ourselves, we will refund the value of the goods using the method by which you originally paid for them (Credit card or PayPal)
In order to get replacements of the correct size, you just place the order on line in the same way as you placed the previous order only, this time, stating the correct sizes please.
We would like to thank all the families that have ordered uniforms from us for the new Lochside Academy for their patience as we have tried to keep your orders regularly supplied to eight feeder schools and then, during July, to a new school that has only just opened its doors (and did not until recently have a telephone). This has been a bit of a difficult operation but, with the help of the new team at the school, we have not only managed to supply, but have also set up a temporary 'swap shop' for those early birds who ordered inappropriate sizes. This 'swap shop' has now closed however, and if sizing replacements are still required we have introduced our own system which will not have to involve the school. I will be publishing details of this shortly.
For those of you who, like myself, prefer to leave everything until the last minute, we have now agreed that the final date for guaranteed delivery to the school on 22nd August or before is being set at 2 pm next Tuesday - 14th August. Any orders placed with us after this time may arrive with you after the start of term.
If you have not ordered yet, and need to do so, please click on the school badge (below) to take you to the shop.
This news board will be bringing any announcements to you about your uniform order dates, so please check back here for information before calling us.
The team here at PomPrint Designs hope that the new school is a great success, and we look forward to working with you in the future whether it is for uniform, bespoke clothing for school plays or events, Rock Challenge T-Shirts, or anything that the school has to offer in the coming years. Most of all - enjoy and make the most of your new school - these are the best years of your life.
We are also offering a special delivery service for these items in conjunction with Kim, as she has agreed, once every month, to collect your orders on your behalf. This means that you will benefit from free delivery if you select the 'Collect from PomPrint Designs' option in the shipping information of your order. Obviously, if you want your goods quicker, then you can still choose to get them delivered to your home address.
As many of these orders are personalized with the student's name, please ensure that the name is left in the 'comments' section of your order (and correctly spelled please - as we are unable to rectify misspellings).
We will be adding more products to the collection over the next few weeks, so please keep coming back to see what we have to offer.
I have just agreed with the school that, as of today, orders for Uryside School uniform can now be shipped to the school free of charge.
To take advantage of this offer, please select the "Collect from PomPrint Designs, Mintlaw' as your delivery option, and we will collect batches of these orders together and ship them to the school every few weeks, depending on the volume of the orders.
Please be aware that the option still exists for delivery to your home address which will invariably be a lot quicker, as we will ship them as soon as the goods have been embroidered (or printed).
If, for some reason, you actually want to collect from Mintlaw, please add this as a comment in your shipping instructions.